Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson This book reads like a textbook, because it sort of is. It’s about something that all of us need, but don’t know we need: how to have conversations with people about important topics without ruining everything. How to have a conversation in which …
Tag: communication
Jul 10
Book Review: Crucial Confrontations
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson This feels like more of a textbook than a non fiction for the layman, but that may have been because it was lent to me in a set of two, with an audio guide. It reads like a self help …